Privacy Policy

This website is run by TrustFrontStudio (“we”, “us” or “our”). We design and build websites for businesses. If you have any questions about your privacy, email us at trustfrontstudio@gmail.com and we'll help.

We only collect what we need to talk to you and run a fast, reliable website:

• Details you send us through the contact form — your name, business name, phone number, email address (optional) and the message you write.
• Basic analytics — anonymous, aggregated information about how people use the site (pages viewed, device type, rough region), collected through Google Analytics cookies. We do not tie this to your name.
• Standard server logs — like almost every website, our hosting provider automatically records technical data such as your IP address, browser type and the time of your request. This helps keep the site secure and working.

We never ask for sensitive information, and we don't buy or sell personal data.

We use the information above to:

• Respond to your enquiry and answer your questions.
• Prepare and send you a quote for the work you're interested in.
• Record your enquiry internally in our own customer-records system (CRM) so we can follow up properly and not lose track of you.
• Understand which pages are useful so we can improve the site.
• Keep the website secure and prevent spam or abuse.

We do not use your contact details for unrelated marketing. If we ever wanted to, we'd ask you first.

To run the site and reply to you, we use a small number of trusted third-party services. Each only receives the information it needs to do its job, and each has its own privacy policy:

• Google Analytics — measures website traffic anonymously.
• Resend — delivers your contact-form enquiry to our inbox by email.
• Netlify — our hosting provider, which serves the website and keeps the standard server logs described above.
• Our CRM — our internal system for keeping track of enquiries and follow-ups, which is operated for TrustFrontStudio.

We use a small number of cookies, mainly to power Google Analytics so we can see how the site is performing. These don't identify you personally. You can block or delete cookies in your browser settings at any time — the site will still work.

We keep enquiry details for as long as we're in conversation and for a reasonable period afterwards in case you come back to us — typically up to two years — then we delete or anonymise them. Analytics data is retained for a limited time in line with Google Analytics' standard settings.

It's your information, and you're in control. You can ask us to show you what we hold about you, correct it, or delete it. Just email trustfrontstudio@gmail.com and we'll action your request. You can also opt out of analytics tracking by blocking cookies in your browser.

We take reasonable steps to protect your information and only share it with the services listed above. No system online is ever completely risk-free, but we treat your details with care.

We may update this policy from time to time as our business or the law changes. When we do, we'll revise the “last updated” date at the top of this page. If you have any questions, just email us.